If you get stuck on the payment screen, or your transaction is not confirmed, there are several reasons why this could happen. Perform the following checks to locate the issue:
Check your internet connection. If your connection is slow or not secure, online transaction may be aborted for security reasons. This may happen if you are trying to book on public WiFi (like on an airport or train station), or when connecting to a busy hotspot (like a cafe or restaurant).
Make sure you didn’t perform an online transaction shortly before. If you perform multiple online transactions with the same information in a short timespan, an anti-fraud protection prevents duplicate transactions for protection against theft. This may also happen, if you made a mistake when entering your card details or CVV number and re-entered them. Wait for a few minutes and try again.
Check if your online payment system is down. If you are paying via online banking, visit your bank’s website or phone application to ensure that your bank is still up and running. If you are using an electronic payment system like PayPal or SEPA, visit their website to check if their services are temporarily down.
If you are paying with card, verify if it is valid. When your card is declined, it is usually because it went past its expiry date, or you have reached the maximum number of transactions. Try a different method or contact your bank.
If these steps won’t resolve the issue, send us an email. We will attend to your email within 24 hours.
If I cancel my tour, is the booking fee refunded?admin2023-03-31T14:45:26+00:00
The booking fee is refundable until 24 hours before the start time of the cancelled tour. From the €1,89 that you pay per person, €1,50 per person will be refunded to your account. The transaction fee of €0,39 per person is non-refundable.
Please note that it may take up to 10 days before you see the refund in your account. For more information, visit our Cancel & Refund Policy page.
Didn’t receive a cancellation email? Send us an email, mentioning the 4-digitorder number that you received (check your email for reference). We will make sure you receive the amount to your account.
Why do I pay a booking fee for a free tour?admin2023-04-05T13:58:01+00:00
Our booking system allows reservations for a maximum of 6 people per booking. Our experience shows us that other attendees appreciate smaller groups within the tour. It keeps the tour up to speed and it’s easier to make new friends between smaller groups. We kindly ask you to respect this.
If you are visiting with a larger group, consider booking a Private Walking Tour of Rotterdam. You will have full attention of your own guide and it leaves more space for improvisation during the tour.
Do you still wish to join a Free Tour with a group larger than 6 people? If we have enough availability, you can make multiple reservations in our booking system under the same name and email address.
Why is a tour date/time not available in the booking calendar?admin2023-03-28T10:57:17+00:00
The daily tours are given in English. In the summer season, we also organize Free Walking Tours in Spanish. We offer paid private tours in English, Spanish and Dutch. For more information about private tours, visit our Guided Tour webpage.
Meeting point: Markthal main entrance
Daily tours at 13:30am (1:30pm)
Duration: 2 hours
Join Our Free Tour And Experience Rotterdam Like A Local!
Experience the European harbor capital in a unique way, combining next level architecture with an explosive history. On May 14th 1940, the city centre was destroyed by German bombs. Unshakeable -like its people-, the city rose from its ashes to become the cultural hub it is today. Join the next tour and discover why our tour remains the #1 walking tour in our beloved city.
The Legacy Of Erasmus
Dive into the history of Rotterdam and find out why this native of the city had a university and a bridge named after him. See where he lived and learn how he still ties scholars from around the world to our city.
When the nazis invaded the city on 14 May 1940, most of the city center was brought to the ground. Discover how the bombardment has affected the history and future of both Rotterdam and the Netherlands.
Sometimes referred to as Manhattan on the Meuse, there is something unique and exhilarating about the architectural style across the city. Gaze at towering skyscrapers, peculiar buildings and learn about the logistic troubles that came with the more unconventional constructions of the city.
Port Of Europe
Europe’s largest harbor plays an essential role in the history of our city, transforming a small fishing town into the industrial hub it is today. Stride along the throbbing artery that pumps into the Meuse and the Rhine & into the waterways of Western Europe.
Meet our guides & read their personal recommendations
Find out who our dedicated guides are and why they want to share their love for the city with you. Discover where they like to eat, drink and hang out in the city!