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FAQ

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Why submit my phone number?

We may contact you in the rare case of last minute changes (eg. extreme weather or city protests). Your phone number will not be given to third parties.

When you join a tour, you are charged a €2,00 booking fee per attendee. These costs cover the following:

€1,61 booking fee:

A guarantee of your reservation, both for you and for us.
Our work on the backend, organizing & managing our tours and guides.
Marketing & website maintenance, so you can find us when looking for the best tour in Rotterdam.
Being there for you when you contact us!

€0,39 transaction fee for electronic payments

The booking fee can be paid when you make an online booking, or at the start of the tour with a credit/debit card. For more information about the fee and our cancellation policy, visit our Booking Fee & Cancellation Policy page.

The booking fee does not go to the guide

The costs for reservation go to administration and do not benefit the guide. Our guides rely solely on your donation at the end the tour. The amount you tip is up to you, based on your personal experience of our tour and your budget.

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