Booking a tour can be done through our booking system, that you will find on the front page of our website.
Follow these steps to enter your booking:
1. Choose a date
Find the calendar and select an available date.
2. Select number of people
Check the tour details of your selection and click on the button that says ‘Book event’. Select the total number of people that will join and click ‘Continue’.
3. Add your details
Fill in your personal details, and make sure to double check your email address. Fields with an asterisk* are required.
4. Check your billing details
When you click ‘Continue’, you will be taken to the payment screen. Your details are filled in automatically, double check these and click the box to confirm that you agree to our Cancel & Refund Policy and continue.
5. Select payment method
Choose which online payment method you want to use. If there is no option available for you, please send us an email for assistance. Click ‘Place order’, which will take you to the payment gateway of your online bank.
6. Add booking to your calendar (optional)
After completing payment, your tour is booked. If you wish, you can add to your Google, Outlook, Yahoo or Apple Calendar.
7. Check your email for tour details
An automated confirmation email is sent to your email address, with information about your booking and start location of the tour. If you haven’t received anything in your primary folder or spam folder, please send us an email. We are happy to assist.
If you get stuck on the payment screen, or your transaction is not confirmed, there are several reasons why this could happen. Perform the following checks to locate the issue:
- Check your internet connection. If your connection is slow or not secure, online transaction may be aborted for security reasons. This may happen if you are trying to book on public WiFi (like on an airport or train station), or when connecting to a busy hotspot (like a cafe or restaurant).
- Make sure you didn’t perform an online transaction shortly before. If you perform multiple online transactions with the same information in a short timespan, an anti-fraud protection prevents duplicate transactions for protection against theft. This may also happen, if you made a mistake when entering your card details or CVV number and re-entered them. Wait for a few minutes and try again.
- Check if your online payment system is down. If you are paying via online banking, visit your bank’s website or phone application to ensure that your bank is still up and running. If you are using an electronic payment system like PayPal or SEPA, visit their website to check if their services are temporarily down.
- If you are paying with card, verify if it is valid. When your card is declined, it is usually because it went past its expiry date, or you have reached the maximum number of transactions. Try a different method or contact your bank.
If these steps won’t resolve the issue, send us an email. We will attend to your email within 24 hours.
You can cancel a booking at any time, by going to your confirmation email and clicking the cancel button:
Your reservation will be cancelled and you will be taken to our website, where you can book a new tour, if desired.
You will receive a confirmation of your cancellation and taken to our website. If desired, you can book a new tour.
You will receive a full refund of your original booking, if:
- You make a new booking at any time.
- If you don’t make a new booking, the booking fee is refundable until 24 hours before the start time of the cancelled tour. For more information, check our Cancel & Refund Policy.
NOTE: Our payment system does not allow your original booking fee to be used for a new booking. When you make a new booking, you will be required to make a new payment. We will reimburse the fee of your initial booking, please allow 7 days for us to process your refund.
When you join a tour, you are charged a €2,00 booking fee per attendee. These costs cover the following:
€1,61 booking fee:
- A guarantee of your reservation, both for you and for us.
- Our work on the backend, organizing & managing our tours and guides.
- Marketing & website maintenance, so you can find us when looking for the best tour in Rotterdam.
- Being there for you when you contact us!
€0,39 transaction fee for electronic payments
The booking fee can be paid when you make an online booking. For more information about the fee and our cancellation policy, visit our Booking Fee & Cancellation Policy page.
The bookings fee is for the Free walking tour community
For the tour guides the amount you tip is up to you, Free tours have no fixed cost, and the amount you pay is up to you!
No problem! You can cancel the tour at anytime in your confirmation email through this button:
You can make a new reservation on your preferred date & time. If you need further assistance, send us an email.
Our Free Tours are designed for small groups of up to 6 people. Smaller groups keep the tour moving at a good pace, make it easier to meet new people, and ensure a fair experience for everyone. Since our tours are tip-based, very large groups can make tipping tricky — smaller groups help guides receive tips more fairly and keep everyone happy.
If you’re visiting with a larger group, we recommend a Private Walking Tour of Rotterdam. You’ll have your own guide, more flexibility, and a fully personalized experience.
If you’d still like to join a Free Tour with more than 6 people, please email us in advance. We’ll do our best to accommodate your group if we have availability — please allow 24 hours for a reply.
All tours for this date are fully booked. Please consider another date or time to come and see Rotterdam.
If you really want to come on this date and have a larger group, consider taking a Private Walking Tour of Rotterdam. You can enjoy Rotterdam with your own private guide!
We will pass by the highlights of town while telling you stories about Rotterdam from a local perspective.
Some of the tour highlights:
- Markthal and the story behind it
- World War 2 story of Rotterdam
- Cube houses
- And more. Check out our main page for more info.
Yes, some areas have stairs, but it’s possible to go around them.
Yes, children are welcome! The attractions are great to see also for the younger ones as well! It is a 2-hour walk and we hope it would be comfortable enough for the kids to walk such a distance and time.
The daily tours are given in English. In the summer season, we also organize Free Walking Tours in Spanish. We offer paid private tours in English, Spanish and Dutch. For more information about private tours, visit our Guided Tour webpage.
The duration of the tour is around 2 hours so we don’t stop for any break. We can make a quick toilet break if anyone needs to. We don’t stop for food or drinks.
We like to keep the groups small which is why there is a limit of 25 people. So if you want to be sure to join the tour and book a spot on our website right away.
We sometimes leave 5 minutes later (not a guarantee, though) so please be on time! It is not possible to catch up with the tour once we start.
We recommend all participants arrive 10 minutes before the tour starts. Of course, you will not miss the tour by coming just on time.
This is the title given to tours that work on a donation basis (at the end you can give the guide what you feel the tour was worth). In our small company, we are confident enough to let you decide the value of the tour. You can not get a fairer system and this ensures that our guides give their best service every tour.
We post the picture every after the tour around eight o’clock in the evening. You can find the picture on our Facebook page.
The only source of income the guides have is the tips that generous people think that they’re worth after having taken the awesome tour. We don’t get sponsored by the city or anyone else. Any tip is accepted of course, in this way, anyone can join no matter what your travel budget is.
Our Free Tours are aimed at individual visitors and small groups and we try to keep our groups small, so please contact the guides and ask for a private tour instead.
For the time being, you can write us an email with the following details:
- Date of the tour
- Start time (tour ends about 2 hours later)
- Start location If your hotel is in the center otherwise we start in front of the Markthal.
- Your phone number
- Size of the group
- Any special request
Please send us your inquiry here and we will respond within 24 hours.
From start to end, it will be a little over 3 km or about 2 miles.
The tour takes about 2 hours and we end up at the Markthal, the same spot where we start the tour. In this way, you won’t get lost!
That really sucks and we’re sorry! However, you can ask our guides for a private tour, which costs money but is absolutely excellent! If you’re interested, send an email
Sure you can. You’re free to join and free to leave. We only ask you to let your guide know so we don’t have to look for you.
We strongly recommend making a reservation. In this way, we know how many people will book join the tour. So if necessary we will be there with more guides. If the tour is full you may have to join the next tour. So please click here to book a tour to secure a spot.
Look for a tall Dutchman holding a white umbrella on the square in front of the Markt Hallen.
We have daily tours; from Monday to Sunday. Please check our front page and the booking system for updated available times.
Yes, your furry pets are most welcome to join our tour! Apart from few buildings where we have to go inside, other than that, you can join every part of the tour.
We operate with the motto ”Rain or snow we always go!” So we will always be there. The tour runs as scheduled.
There is no such thing as bad weather just bad clothing!
Then you’ll be able to hear the guide better! As long as at least 1 person shows up and wants to take the tour, it’s on!