Making a reservation for your requested date & time in our booking system.

What to do if my payment is not working?

By |2023-10-31T12:13:44+00:00October 31st, 2023|Categories: |

If you get stuck on the payment screen, or your transaction is not confirmed, there are several reasons why this could happen. Perform the following checks to locate the issue: Check your internet connection. If your connection is slow or not secure, online transaction may be aborted for security reasons. This may happen if you [...]

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If I cancel my tour, is the booking fee refunded?

By |2023-03-31T14:45:26+00:00March 31st, 2023|Categories: |

The booking fee is refundable until 24 hours before the start time of the cancelled tour. From the €1,89 that you pay per person, €1,50 per person will be refunded to your account. The transaction fee of €0,39 per person is non-refundable. Please note that it may take up to 10 days before you see the [...]

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Why do I pay a booking fee for a free tour?

By |2023-04-05T13:58:01+00:00March 31st, 2023|Categories: |

When you join a tour, you are charged a €1,89 booking fee per attendee. These costs cover the following: €1,50 booking fee: A guarantee of your reservation, both for you and for us. Our work on the backend, organizing & managing our tours and guides. Marketing & website maintenance, so you can find us when [...]

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Can I change or cancel the reservation?

By |2022-04-11T11:09:32+00:00April 8th, 2022|Categories: |

No problem! You can cancel the tour at anytime in your confirmation email through this button: You can make a new reservation on your preferred date & time. If you need further assistance, send us an email.

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Can I reserve the tour for more than 6 people?

By |2023-07-17T12:01:35+00:00April 8th, 2022|Categories: |

Our booking system allows reservations for a maximum of 6 people per booking. Our experience shows us that other attendees appreciate smaller groups within the tour. It keeps the tour up to speed and it's easier to make new friends between smaller groups. We kindly ask you to respect this. If you are visiting with [...]

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Why is a tour date/time not available in the booking calendar?

By |2023-03-28T10:57:17+00:00April 8th, 2022|Categories: |

All tours for this date are fully booked. Please consider another date or time to come and see Rotterdam. If you really want to come on this date and have a larger group, consider taking a Private Walking Tour of Rotterdam. You can enjoy Rotterdam with your own private guide!

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How do I know if my booking is received?

By |2023-03-28T10:58:31+00:00July 9th, 2020|Categories: |

After choosing your date & time and entering your name & email address, you are taken to this screen: Make sure to click on the BOOK NOW button to confirm your submission. If your booking is recorded, you will see this screen: An email is sent to your email address for further reference. Didn't receive [...]

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